1. Data Controller
ISAR Software S.à r.l., 9 Avenue des Hauts-Fourneaux, 4362 Esch-sur-Alzette, Luxembourg. Email: info@isar.lu | Phone: +352 661 120 060.
2. Data We Collect
We collect data you provide (name, email, company, phone), usage data (pages visited, features used), and technical data (IP address, browser type, device). We never collect sensitive personal data.
3. How We Use Your Data
Your data is used to: provide and improve our services, send transactional emails and important updates, respond to your support requests, comply with legal obligations, and prevent fraud and abuse.
4. Legal Basis
Processing is based on: (a) performance of a contract when you use ISAR services; (b) your consent for marketing communications; (c) legitimate interests for security and fraud prevention; (d) legal obligations.
5. Data Sharing
We never sell your data. We share data only with: sub-processors necessary to deliver our service (hosting, email, payment), and authorities when legally required. All sub-processors are GDPR compliant.
6. Data Retention
Account data is retained as long as your account is active plus 7 years for legal compliance. You may request deletion at any time by contacting info@isar.lu.
7. Your Rights (GDPR)
You have the right to access, rectify, erase, restrict, or port your data. You may object to processing and lodge a complaint with your local supervisory authority. Contact info@isar.lu to exercise your rights.
8. Cookies
We use essential cookies to keep you logged in, and analytics cookies (with your consent) to understand usage. You can manage cookie preferences in your browser settings.
9. Security
We use TLS encryption, access controls, audit logs, and regular security assessments. Data is hosted on GDPR-compliant infrastructure in Luxembourg and the EU.
10. Changes to This Policy
We may update this policy periodically. Significant changes will be communicated by email or in-app notification. Last updated: March 2025.